I had previously used agencies but have been very unhappy with them. So I hired a gal who did this on her own not through an agency. However, she did not live up to the contract. She did a great job when she was here but I never knew when she would come and not. So I finally had to tell her goodbye. I needed someone more reliable. But, I put an ad on a facebook "hiring" in my own county and she responded right away and so did three others, but the three others were not really interested. So I had no choice to go back to an agency, I just hired, however, we have not been getting off to a good start. I should have had 12 hours logged right now for them and have only received two hours worth of service. Living in a more rural part of the state, there are not a lot of options, and it's difficult to find individuals to commit to the tasks as they want more hours and I cannot give them more hours than I already have.
As far as guidelines, I set up an interview with this individual in a public place in a private corner. The second time she came over to my home to see what she would be doing with me. She fully agreed to what we talked about but like I said she did not live up to her commitment.
All agencies in my county are having the same problem of keeping workers. They do not pay a lot, and most young gals have not learned how to work growing up.