@ Virtual
Join this session to explore the practical side of ADA access and learn how to empower front-line staff to welcome guests with disabilities through the inclusive framework of Service First. This approach helps equalize the customer experience while providing accommodations and services where needed. Participants will learn four core commitments, including how to offer access without assumptions and deliver outrageous customer service when unexpected barriers arise. Rooted in the Social Model of Disability, this session emphasizes hospitality, flexibility, and care in every guest interaction. Individuals will be able to submit questions for the speaker in advance during the registration process.
Date: Thursday, August 14, 2025
Time: 1-2:30 pm CT
Format: Zoom Webinar Platform (closed captioning will be provided via Zoom and Stream Text link option)
Cost: No Charge
Registration Required: Registration for this session can be found on the schedule page at http://www.ada-artsnrec.org/. Click or tap if you trust this link." id="m_-4048378956435962025OWA0b78931a-78ac-e211-2633-c13d94f02999" href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ada-artsnrec.org%2F&data=05%7C02%7Cada_training%40listserv.uic.edu%7C8ab478ea819440f204d408ddcaf403b0%7Ce202cd477a564baa99e3e3b71a7c77dd%7C0%7C0%7C638889871565961744%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=cnFK3G1PF7tspHRKpqJBy3%2FhOItRTRnVNLlAdpqjZDw%3D&reserved=0" target="_blank" rel="noreferrer noopener">www.ada-artsnrec.org. (If you do not have an account with our system, you will be required to establish one before registering.)
Registration deadline: Wednesday, August 13, 2025
Continuing Education Recognition: ACTCP, Certificate of Attendance
Questions should be directed to webinars@adaconferences.org
