This article from NPR highlights the ongoing challenges faced by people with disabilities in accessing accommodations at hotels, even 35 years after the passage of the Americans with Disabilities Act (ADA). Despite federal laws mandating accessibility, an NPR survey and interviews reveal widespread issues, including inaccessible rooms, design flaws, and inadequate staff training. The article shares personal stories of travelers encountering barriers such as high beds, inaccessible bathrooms, broken pool lifts, and non-functional wheelchair shuttles. It explores systemic issues within the hotel industry, such as ownership complexities and high staff turnover, which hinder compliance with ADA standards. The piece also discusses the role of government enforcement, the impact of "drive-by lawsuits," and the lack of accessibility in alternative lodging options like Airbnb. While some hotels and staff are praised for their efforts, many travelers feel excluded and frustrated, leading some to avoid travel altogether. The article underscores the need for consistent accessibility improvements and highlights the business opportunity for hotels that prioritize inclusivity.

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