Electronic visit verification (EVV) is required by federal law for personal care and applicable supportive home care services. All states must collect visit information using an EVV system or they won’t get their full federal funding for Medicaid.

How does EVV work?
When workers arrive to provide care, they should check in using their employer’s EVV system. When workers finish providing care, they should check out with the EVV system. The system does not track their location during the visit.

Our website is the best place to learn about EVV. Here are four places to start:

• Wisconsin EVV: a video that explains what EVV is
• Frequently Asked Questions: answers to common EVV questions
• Your Key to EVV: newsletters explaining the ins and outs of EVV
• EVV Hard Launch Forum for Personal Care and Applicable Supportive Home Care Services: a video from our most recent forum about EVV on December 6, 2022

Right now, EVV in Wisconsin is in the soft launch phase. This is a time for provider agencies and workers to learn and start using an EVV system without consequences. This changes to the hard launch phase on May 1, 2023. On May 1, there are consequences for not using EVV. For more information, please read the ForwardHealth Update No. 2022-48.

If you know someone who wants to know more about EVV, share this email with them. They can also sign up for our emails.

Please reach out with any questions or comments you may have. We value your thoughts.

Wisconsin EVV Customer Care
833-931-2035
vdxc.contactevv@wisconsin.gov