Electronic visit verification (EVV) is required by federal law. All states have to collect visit information using an EVV system or they won’t get their full federal funding for Medicaid.

Right now, EVV is in the soft launch phase. This is a time for provider agencies and workers to learn and start using an EVV system without affecting how provider agencies get paid.

When the Wisconsin Department of Health Services (DHS) moves to the hard launch phase on May 1, 2023, there will be consequences if workers aren’t using EVV for required services (codes T1019, T1020, S5125, and S5126). These consequences may include the provider agency not getting paid, not being part of future MCO or HMO capitation rate setting development, and possible IRIS (Include, Respect, I Self-Direct) participant disenrollment.

Please learn about EVV now while we are in the soft launch phase, so you are ready to go by May 1, 2023. Here are two videos and a flyer that explain what EVV is and how it works. 

• Wisconsin Electronic Visit Verification: a 3-minute video to walk you through the basics of EVV
• EVV Fundamentals – An Overview: a 30-minute training video to learn about EVV and where to find EVV resources
• What is Electronic Visit Verification?: a flyer that explains what EVV is

If you know someone who wants updates about EVV, ask them to sign up for our emails.

Please reach out with any questions or comments you may have. We value your time.

Wisconsin EVV Customer Care833-931-2035vdxc.contactevv@wisconsin.gov 

Hours: Monday-Friday7 a.m. - 6 p.m. CT