Webinar: Self-Direction for Dually Eligible Individuals Utilizing Long-term Services and Supports (LTSS)
Self-direction, or consumer-direction, allows consumers to direct and manage their personal care services. It is based on the idea that people who receive LTSS know their needs best. Self-direction promotes personal choice and control over who provides services and how services are provided. Evidence shows that participants in self-directed LTSS programs are more satisfied and have better outcomes than people receiving agency-based services.
Offering consumers the choice to direct their own services can present challenges for health plans. This webinar will discuss the importance of care coordinators, person-centered care planning, and assisting members with management tasks required for self-direction for plans seeking to support consumers in directing their own care.
- Kristen Bugara, MSW, KLSW, Care Management Supervisor, Direction Home Akron Canton Area Agency on Aging & Disabilities
- Courtland Townes, Deputy Director, Boston Center for Independent Living
- Maida Castellanos, Personal Care Attendant
- Carole Stewart, IHSS Consumer