DISABLED WORLD: Yelp Reviews of Nursing Homes Tend to Focus on Staff Attitudes and Responsiveness
People often don't know where to start when it comes time to look for nursing homes or assisted living centers.. Yelp reviewers are looking at different aspects of care than the government reviews. People want to know: How homey is it? How nice is it inside? Researchers evaluated 264 Yelp reviews of California facilities and grouped them into 5 categories: the quality of staff care and staffing, physical building and setting, resident safety and security, clinical care quality and financial issues.