THE PLAYBOOK: Building a Culture of Person-Centered Care: Where We Are and Where We Need to Go
As health systems continue to test approaches to better health care quality, the delivery of person-centered care — defined as care that is guided by people's preferences, needs, and values — is key for health care system transformation. In a recent report, researchers analyzed responses to the question, “When thinking about your experiences with the health care system over the past year, how often were your preferences for care taken into account?" This will help to better understand how aging adults experience care, if their preferences are acknowledged, and whether their experiences vary by race and ethnicity, wealth and income, and/or insurance status.
