WISCONSIN DEPARTMENT OF HEALTH SERVICES: Electronic Visit Verification Updates and Next Steps
ForwardHealth Updates
The Wisconsin Department of Health Services (DHS) has released two new ForwardHealth Updates that explain Electronic Visit Verification (EVV) policy and training:
- ForwardHealth Update 2020-31, “Implementation of Electronic Visit Verification for Personal Care and Supportive Home Care Services”
- ForwardHealth Update 2020-32,“Electronic Visit Verification Training for Personal Care Services and Supportive Home Care Services”
Next Steps
Non-Medicaid-Enrolled Providers
The EVV soft launch starts November 2, 2020, in Wisconsin. To prepare, provider agencies that do not have a Medicaid ID will need to obtain a unique provider agency ID. This includes provider agencies that plan to use an alternate EVV system and those who operate a self-employed business.
- Learn how to obtain a unique provider agency ID.
- Start the process to obtain a unique provider agency ID.
The provider agency ID is generated in real time and will display once you have finished submitting your information.
Medicaid-Enrolled Providers
Review the email listed on the Mailing Address panel in the demographic maintenance tool in your secure ForwardHealth Portal account, and update the email address if necessary. DHS will use this provider agency email address for EVV communication with providers. DHS must have the correct email on file for the individual in your organization that is responsible for the administration of EVV.
Please complete the email verification by July 31, 2020, to ensure receipt of needed EVV information.
Training
For information about and to register for EVV training, go to the EVV Training webpage. Training begins mid-August and is required to access the DHS-provided EVV system.
Please send questions or comments to Wisconsin EVV Customer Care by emailing or calling 833-931-2035.
