Nearly half of all individuals dually eligible for Medicare and Medicaid receive help with personal care, such as bathing, dressing, managing medication, and other long-term services and support (LTSS). Given the nature of these services, cultural competence – the ability to work effectively in cross-cultural situations – is a key part of establishing trust and respect between direct care workers and their clients.

RIC has developed the following briefs to help LTSS providers, administrators, and other stakeholders, support a diverse workforce that can meet the cultural needs and preferences of dually eligible individuals.

Organizational Cultural Competence

This brief provides strategies for assessing organizational cultural competence, supporting diversity across all levels of an organization, addressing linguistic competence, and engaging community partners.

Training Culturally Competent Direct Care Workers

This brief focuses on establishing and building on organizational policies to support cultural competence, using adult learner-centered training methods, and identifying setting- and community-appropriate training programs.

Recruiting and Retaining a Diverse Direct Care Workforce